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When we review a casino site, we take the following steps to ensure complete accuracy: We Inspect the Casinos History
Before doing anything else, our team of reviewers will look at the history and background of the online casino and the company that operates it.
We Check the Gambling Licenses
Next, we look at the licenses an online casino has from reputable regulatory bodies and check to ensure they are legit and valid.
We Open an Account & Claim the Welcome Bonus
As part of the review process, our reviewers will sign-up, deposit, claim the bonus, and play at the online casinos.
We Check Out the Games’ Selection
Our experts scour the games to establish the quality and quantity on offer, whether video slots, table games, live casino titles, scratchcards, video poker, or instant win games.
We Browse the Payment Methods
When reviewing, our team will check which payment methods are available, the minimum and maximum limits, and how quickly the casino pays out.
We Check for Mobile Compatibility
The number of players that use mobile devices to play casino games is ever-increasing, so we check to see if a casino and its games are optimized for mobile devices.
We Inspect the Customer Support
Our team tests the various customer service communication channels for availability, responsiveness, and effectiveness.
1 History
You can tell a lot about the trustworthiness of an online casino via its background and history. Our line of thinking is that an online casino that has been operating for more than a decade and is still going strong is likely to offer a safe and trustworthy casino experience.
Many newer casinos are trustworthy too. Reputable companies have to start somewhere. However, age shows that an online casino has maintained an excellent reputation over many years and still attracts players.
2 License
A casino with licensing from the likes of the UK Gambling Commission, Malta Gaming Authority, or the Government of Curacao will have to adhere to strict rules and regulations. These include keeping player funds in segregated bank accounts, allowing the testing of RTPs and RNGs of casino games, and the promotion of responsible gambling.
This is the most important thing to look for before signing up for an online casino. Never play at unlicensed casinos! Our team ensures that each casino reviewed has a valid license.
3 Bonuses
Once we know an online casino is trustworthy, we look at the more exciting aspects it offers. Bonuses certainly fall into that category. We check out the welcome bonus, reload bonuses, free spins, no deposit bonuses, and cashback deals each casino offers.
Plus, we dissect the wagering requirements of each to establish the games you can use to wager your bonus, how many times you have to play through the bonus, and how long you have before the bonus expires. We go through the bonus T&Cs with a fine-tooth comb to provide accurate and up-to-date bonus information.
4 Games’ selection
Our review team covers the online casino’s game portfolio from slots to table games. For most of you, this is the most important section. You will know if the casino features your favourite slots, like NetEnt’s Starburst or Gonzo’s Quest, Play ’n GO’s Book of Dead, or jackpots from the Mega Moolah, WowPot, or Age of the Gods networks.
Plus, we look at the reel mechanics and features, including Infinity Reels, Cluster Pays, or Megaways. And there’s an inside look into the multiple variants of virtual and live dealer titles such as blackjack, baccarat, poker, and roulette.
5 Payment methods
Of course, you will want to know how to fund your account or cash out your winnings! Our team delves into the different payment methods you can use for both. Diversity is essential here. While some of you will suffice with Visa/Mastercard or Bank Transfers, others will want to use popular eWallets such as Neteller, Skrill, MuchBetter, and MiFinity. Some casinos even let you deposit and withdraw using cryptocurrencies, such as Bitcoin, Ethereum, Litecoin, and Ripple.
We also talk you through the min and max deposits allowed and how long it takes a casino to payout.
6 Mobile performances
We know that you increasingly use your mobile devices to play the top online casino games. Some of you want to play your favorite slots, table games, and live dealer titles on the go using your tablets or smartphones. Therefore, we establish whether the casinos we review are suitably optimized for mobile devices. The casino might use HTML5-enabled casino games or have a mobile app available. Either will allow you to play mobile-friendly casino games using your handheld devices.
7 Customer Care
Another aspect of online casinos that we consider essential is their customer support. This is usually a good indicator of how trustworthy a casino is. If the support is available via many communication channels, offers adequate availability, and the response times are good, this is a good sign. On the other hand, if support is challenging to reach, it shows that the casino does not care enough about its players.
We test the support as part of our casino reviews. Not just in response times but also in terms of the effectiveness of the support received.
And when it comes to new casinos, how can we make sure we can trust them?
With new online casinos, we know they will not have an extensive background or history in the industry. In this case, our team will focus on the casino's licensing and the company that owns the platform. Sometimes the owning company will operate many other online casinos. So we can gauge trustworthiness via those other platforms. Plus, if a reputable regulatory body licenses the online casino, this is a big sign that you can trust it. Another indicator is the availability of customer support, so check that out too!